The flagship product to boost your brand's sales in supermarkets

Flagship products in supermarkets: challenges and strategies

Arthur d'Achon
December 11, 2023 - 6 min reading

Like all brands selling in supermarkets, you need to think about a product strategy that will enable you to stand out from the competition. At the heart of these considerations is the flagship product! This is the first product that customers think of when they hear about your brand. It's the product that generates the most sales for your brand. It plays a central role in your brand's sales strategy, and therefore has a significant impact on your supermarket sales.

In this article, we'll look at the essential issues of the flagship product, its place in your marketing strategy, and how to define it, with a view to your company's overall performance.

Flagship product: definition

The term "flagship product" refers to a particularly important, emblematic or popular product of a company. It is generally the brand's best-selling product, generates a significant proportion of its revenues, and is widely recognized by customers. It symbolizes the brand and is often associated with its success.

The flagship product plays a key role in your marketing strategy and market position. It can also be the product that sets you apart from your competitors and makes a significant contribution to your reputation and brand awareness.

The flagship product, also known as the "star product" or "leading product", is your brand's signature: an identifiable, recognizable product that consumers associate with your name. 

The role of the flagship product in your assortment

The flagship product is often the entry point to your range or brand. Choosing a flagship product must therefore be accompanied by an assortment strategy. It therefore implies a global reflection on all the products you offer for sale in supermarkets.

The main objectives of the flagship product in supermarkets are as follows: 

  • Attract new customers;
  • Reinforce brand image; 
  • Brand differentiation;
  • Generate significant revenues;
  • Leverage to promote other products.

10 strategic challenges for flagship retail products

  1. Differentiation: as your flagship product shares the shelf with competing products, its first quality is to stand out from the crowd. This can be achieved through its packaging, its quality, or its degree of innovation;
  2. Brand image: a differentiating product helps build a strong brand. It's called an ambassador product, and its quality helps build your reputation;
  3. Complementarity: as the figurehead of your brand, your flagship product also encourages the purchase of other products in your range. That's why it often accounts for the lion's share of your advertising, promotional and merchandising budgets;
  4. Profitability: often generating high margins, the flagship product enables your brand to maximize profits. If it also acts as a loss leader, the margin rate will be reduced, but overall profitability will benefit from its attractiveness;
  5. Evolutivity: customer purchasing trends and behaviors evolve over time. Your flagship product must therefore adapt to these changes;
  6. Operational management: the particular level of consumption of this product needs to be anticipated and controlled with finesse. Production, logistics and storage are all factors that impact on your company's profitability;
  7. Marketing and communication: marketing must support the flagship product with intensive efforts, as its adoption promotes the overall success of your brand; 
  8. Competition: keep a constant watch on developments in your competitors to maintain a strategic position; 
  9. Consumer confidence: flagship products often have a long history and an established reputation. Consumers are more likely to trust a brand that offers a flagship product, as this suggests consistent quality and a positive long-term experience.‍
  10. Customer loyalty: by investing in the promotion and continuous improvement of the flagship product, your brand can strengthen the loyalty of its customers, encouraging them to remain loyal to the brand over the long term.

How do you choose your flagship product?

Choosing your flagship product is a crucial decision that can define the success of your business.

However, bear in mind that, even if you choose one product, your end-customers may prefer another of your references: in the end, the flagship product is as much your choice as it is yours!

When selecting a product that you hope will become your flagship, you need to carefully analyze the elements that structure your market. Here are the main ones: 

  • Consumer trends ;
  • Market gaps (opportunities) ; 
  • Distributor assortments ;
  • Competitors' range strategies.

To help you choose your flagship product, you can use the BCG matrix. This practical tool will help your brand allocate its resources by identifying the most promising opportunities and recognizing less profitable sectors/products to divest or abandon. 

Also known as the Boston Consulting Group's "Growth/Market Share Matrix", it is used to help you analyze your products. The matrix classifies them into four categories based on two dimensions: market growth and relative market share. 

Here are the four categories:

  • Stars: these products or units have a high market share in a fast-growing sector. They often require significant investment to maintain their position, but can also generate substantial revenues.
  • Cash Cows: with a high market share in a low-growth sector. These products or units require little investment and generate stable, high cash flows.
  • Question Marks: these items have a low market share in high-growth sectors. They require strategic decisions: either invest more to increase market share, or sell up or give up.‍
  • Dogs: these represent products or units with low market share in low-growth sectors. These items generally do not generate significant profits, and may even cost the company some.

The life cycle of a product is quite similar. When it's a flagship product, it's like a cash cow. It helps finance your next innovation, which will then eventually become a flagship product in its own right, pushing the previous one into the background. Your new flagship product can then finance your next innovation. 

The flagship product must be able to capture attention, build customer loyalty, and play a central role in the company's overall strategy.

In addition, choose a product that embodies your brand's values and promise, while offering distinctive features that appeal to consumers.

Also consider profitability and logistical feasibility. Sales volumes don't always translate into proportional profitability. So you need to work out an economic strategy for your entire product range. 

🧠 The ultimate goal is to maximize overall sales, not to sell as many units of your flagship product as possible!

Choosing between flagship and loss-leader products

This question is often asked by brands present in supermarkets: many decision-makers are reluctant to base their strategy on a flagship or loss-leader product.

To answer this question, we need to look at the company's positioning: 

  • Opting for a flagship product: this strategy implies standing out in terms of quality, even at a higher cost, and may therefore require... attractively priced loss-leader products! These two types of product can therefore coexist, sometimes even in the form of variants;
  • Launching a loss-leader product relies on a low price and some form of originality, attracting word-of-mouth to steer customers towards more profitable products;
  • Flagship product: in reality, each case is unique, and it's even possible to mix the two approaches with a flagship product that combines quality, price appeal, customer loyalty and sales optimization.

Marketing strategy and flagship product

The central role played by the flagship product in your brand's strategy means that it has a special place in your marketing activities.

As a result, this emblematic product generally accounts for a large proportion of your budgets, at various levels: 

  • Advertising budgets: online and offline campaigns to promote your brand through an emblematic product;
  • Promotional actions: attract new customers to discover the brand at points of sale; 
  • Merchandising: optimize the visibility of your flagship product to boost sales of your entire range.

Keep in mind that the effectiveness of FMCG advertising relies heavily on the repetition and simplicity of the message. Concentrating your budgets on a flagship product increases the impact of your campaigns, and therefore your return on investment.

The flagship product therefore also contributes to your financial strategy by increasing the return on investment of your marketing activity.

Last but not least, just like the regulator product, the promotion of the flagship product can have a stabilizing effect on sales. Brand, ad, slogan and product recognition all contribute to the "reception" of the advertising message by your target audience. This consistency encourages customer acquisition, loyalty and retention.

💡 Have you upgraded your product offering and are looking to analyze its impact on your sales?

-> Discover the price-volume effect!

As we've seen throughout this article, it's in a retailer's best interest to structure its product range around a flagship product. This plays a central role in your sales strategy, and must be supported by an intense marketing strategy. The result: an optimized assortment that promotes your brand's profitability through its distribution network.

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